Care coordinator/ Community liaison

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Comfort Keepers Norwood| Newton to Millis, Massachusetts | Full-Time
Field-Based | $55,000-$60,000 Base + Performance Bonus | Mileage Reimbursement

Who We Are

Comfort Keepers is a leading provider of in-home senior care and companionship services. We are committed to helping older adults and their families maintain independence, dignity, and quality of life in the comfort of their own homes.

We are growing our presence throughout the communities between Newton and Millis, and we are looking for a motivated, relationship-focused Care coordinator/ Community Liaison to develop referral relationships and expand our client base throughout the territory.

About the Role

The Care coordinator/ Community Liaison will serve as the face of Comfort Keepers throughout the local community. This is a field-based, relationship-driven position focused on developing strong professional relationships with healthcare providers, senior living communities, rehabilitation facilities, social service organizations, and other referral partners.

The ideal candidate is comfortable working independently, building relationships from the ground up, attending community events, and developing a consistent referral pipeline.

You will be responsible for owning your territory, developing referral partnerships, increasing community awareness of Comfort Keepers, and generating new client opportunities.

Territory

The position will primarily serve communities within the Newton-to-Millis corridor, including areas such as:

• Newton
• Needham
• Needham Heights
• Westwood
• Dover
• Dedham
• Norwood
• West Roxbury
• Roslindale
• Hyde Park
• Medfield
• Millis

Territory assignments may be adjusted based on business needs and growth opportunities.

What You Will Do

• Develop and maintain referral relationships with hospitals, rehabilitation centers, skilled nursing facilities, assisted living communities, physicians' offices, home health agencies, hospice organizations, senior centers, social workers, discharge planners, and other community organizations.
• Conduct regular in-person visits with referral partners to introduce Comfort Keepers services, maintain relationships, and identify opportunities for referrals.
• Identify and develop new referral sources throughout the assigned territory.
• Represent Comfort Keepers at community events, senior fairs, health fairs, networking events, professional meetings, and other local activities.
• Develop and execute a territory-specific care coordination and outreach strategy.
• Educate referral partners, families, and community organizations about Comfort Keepers' in-home care services.
• Respond promptly to prospective client inquiries and coordinate appropriate handoffs to the intake and care coordination team.
• Work closely with operations, intake, scheduling, and care management to support a smooth transition from referral to active client.
• Maintain accurate records of contacts, meetings, referrals, follow-ups, and opportunities in the company's system.
• Monitor referral activity and maintain an active business development pipeline.
• Identify market trends, community needs, and competitor activity and communicate relevant information to agency leadership.
• Develop relationships with local organizations serving older adults and individuals with disabilities.
• Participate in strategic planning meetings and provide regular updates regarding territory activity and referral opportunities.
• Meet established monthly and quarterly business development goals.

Who We Are Looking For

• Minimum of 2-3 years of experience in care coordination, outside sales, community relations, or referral development, preferably in home care, healthcare, hospice, senior living, rehabilitation, or a related field.
• Existing relationships within the local healthcare, senior care, social services, or community organization network are strongly preferred.
• Knowledge of the private-pay home care industry and senior care services is highly desirable.
• Strong interpersonal, communication, networking, and relationship-building skills.
• Professional and comfortable communicating with healthcare professionals, community leaders, families, and prospective clients.
• Self-motivated and able to independently manage a field-based territory and schedule.
• Organized and comfortable managing multiple relationships and follow-up activities.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Ability to represent Comfort Keepers professionally at community and networking events.
• Valid driver's license, reliable transportation, and ability to travel throughout the assigned territory.
• Ability to work some evenings or weekends when attending community events or networking activities.

What Success Looks Like

Success in this position means building a strong and sustainable referral network throughout the territory. The successful candidate will:

• Establish meaningful relationships with referral partners.
• Increase awareness of Comfort Keepers within the community.
• Generate qualified client referrals.
• Develop new referral sources.
• Maintain consistent follow-up with existing referral partners.
• Contribute to growth in new clients and billable hours.
• Maintain an organized and measurable business development pipeline.

Compensation & Benefits

• Base Salary: $55,000-$60,000 per year, depending on experience and qualifications.
• Performance-based bonus opportunity tied to business development and agency growth.
• Mileage reimbursement for approved business travel.
• Paid time off.
• Opportunities for professional growth within a growing home care organization.

Equal Employment Opportunity

Comfort Keepers is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals and maintaining a workplace free from unlawful discrimination and harassment in accordance with applicable federal, Massachusetts, and local laws.

Work Location: Field-based; Newton-to-Millis service territory
Job Type: Full-time