Scheduling Coordinator

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Overview

Comfort Keepers is searching for a passionate Scheduling Coordinator to support our Omaha and Council Bluffs office. This individual is accountable for coordinating and managing the schedules of qualified Comfort Keepers, ensuring clients receive the appropriate level of care as outlined in their plan of care. The Scheduling Coordinator role requires excellent organizational and communication skills, ability to utilize a scheduling software with attention to detail and a commitment to providing exceptional customer service. This role must collaborate with the team to make sure we deliver on our promise for not only our clients and families for the Comfort Keepers employment experience. Maintaining a high level of performance and accountability is vital. Independent work and time management are requirements for this position.

Essential Functions

• Responsible for scheduling shifts and hours by matching caregiver qualifications and availability to client needs
• Communicates new assignments and/or schedule changes to caregivers and clients
• Provide on call, in rotation with the other team members
• Enters and maintains client information into operational software and verifies compliance with third party payor authorizations and documentation
• Creates monthly calendars for all caregivers and distributes within the required timeframe
• Manages caregiver time off requests, holiday cancelations or hour changes for holidays and late alerts
• Provides limited caregiver coaching, generally with regards to attendance
• Actively participates in weekly office plan meeting
• Serves as first point of contact for incoming calls
• Assists with identifying staffing needs
• Complete the daily and weekly scheduling tasks as outlined in the office procedure manual which includes, claiming, late alerts, mileage, and required activities
• Participates in client case conferences as requested by supervisor
• May assist with the input, verification and release of billing and payroll information as well as the assembly of data for financial reporting purposes
• Works with other office staff to help resolve caregiver issues
• Assists in identifying what the staffing needs are communicating those needs to appropriate staff
• Participates in new employee orientation and training on policies in procedures as well as discussing availability and first client(s)
• Provides and promotes good customer services and encourages courteous attention from all employees
• Assists management in planning, implementing, staffing, scheduling and monitoring overall changes in headcount
• Participates in and assists with retention plans and recognition awards
• Accountable for pulling, measuring and reporting out on KPIs as it relates to scheduling
• Assists with operations projects as needed

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Competencies

• Proficiency in English language (oral and written)
• Excellent communication (oral and written) and strong interpersonal skills
• Professional customer service skills when communicating with all stakeholders
• Humble, Driven, Positive
• Strong organizational and time management skills
• Computer skills and ability to document interactions and lead generation in technology
• Exhibit a high level of personal accountability
• Results driven mentality
• Willingness to learn
• Practices and promotes teamwork
• Sets a personal example of positive attitude and performance
• Resilient, patient and persistent problem-solving sales approach
• High level of integrity
• Goal/Growth oriented

Work Environment

This position operates as a local position and routinely uses standard office equipment.

Work environment defined:

Local - position has in-office requirements and would require employees to live in the local area.

Physical Demands

• Employee is regularly required to talk and hear
• Walking, sitting and standing with lifting limited to files and records typically not expected to exceed five pounds in weight
• Constantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printer
• The person in this position may need to occasionally move about inside the office to access files, computer equipment, copier, etc.

Required Education and Experience

• High school diploma or equivalent
• 2+ years previous experience in professional work setting or customer service roles

Preferred Education and Experience

• 2+ years previous experience in home care

Compensation and Benefits

• Base Annual Salary Range: $45,000-$55,000 
• Eligible for Quarterly Profit Sharing 
• Benefits include: Health Insurance, Dental, Vision, 401(k), Flexible Spending Account, Health Savings Account, Short-term and Long-term Disability Insurance, Basic Life Insurance, Voluntary Products