Internal Care Coordinator

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Are you someone who thrives at the intersection of people, systems, and purpose? Do you enjoy coordinating care, building strong relationships, and keeping many moving parts aligned—all while knowing your work truly matters?

Comfort Keepers of Northwest Michigan is seeking an Internal Care Coordinator to support our care team, strengthen client relationships, and help ensure exceptional care experiences for both clients and caregivers. This is a key internal leadership role that supports daily operations and promotes consistency, quality, and connection across our organization.

About the Role

The Internal Care Coordinator plays a vital role in ensuring smooth, responsive care delivery. You’ll serve as a central point of coordination for assigned clients, support caregivers through clear communication and relationship-building, and collaborate closely with scheduling, client services, and office leadership. This role operates out of our Traverse City office location.

This position is well-suited for someone with healthcare coordination experience who values structure, teamwork, and thoughtful communication—and who takes pride in making a positive difference in our community.

Why Comfort Keepers?

We invest in our team because you are the foundation of the care we provide.

Here’s what you can expect:

• Competitive Compensation – pay that reflects your expertise and professionalism
• Comprehensive Benefits – medical, dental, & vision insurance, short-term disability, and free Employee Assistance Program (mental health support, life coaching, financial counseling, and more)
• 401(k) with Matching – build your future with employer contributions
• Paid Time Off & Training – recharge, grow, and advance your professional skills
• Supportive, Mission-Driven Culture – where professionalism and compassion go hand-in-hand

What You’ll Do

Client Care Coordination

• Serve as the primary care coordinator for assigned clients
• Guide new clients through intake, onboarding, and care coordination processes
• Complete client reassessments and ensure Plans of Care are accurate and current
• Monitor service authorizations, utilization limits, and compliance requirements
• Communicate care updates clearly to caregivers, schedulers, and office teams
• Participate in care coordination meetings and team discussions
• Conduct client check-ins to support satisfaction and quality of care
• Maintain accurate electronic documentation in care management systems

Caregiver Support & Retention

• Build respectful, supportive relationships with staff
• Communicate plan-of-care updates clearly and with encouragement
• Support caregiver engagement, retention, and satisfaction

Technology & Administrative Support

• Work closely with scheduling, client services, nursing, and leadership teams
• Assist with care technology coordination and setup
• Coordinate calendars for reassessments, supervisory visits, and follow-ups
• Assist with phones and office support as needed
• Help families and caregivers troubleshoot technology with patience and clarity

What We’re Looking For

• Bachelor’s degree or equivalent experience required
• 2+ years of experience in healthcare coordination, care management, home care, or senior services preferred
• Experience with client intake, onboarding, or training strongly valued
• Strong communication, organization, and problem-solving skills
• Comfort working in fast-paced environments
• Proficiency with electronic health records and Windows-based systems
• Commitment to HIPAA compliance, confidentiality, and professionalism
• A collaborative mindset and a genuine respect for clients and teammates

If you’re someone who believes that kindness belongs in healthcare, that teamwork makes care stronger, and that details matter because people matter—we would love to meet you.

Apply today and help us create care experiences built on trust, respect, and compassion.

Comfort Keepers is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.